Removal Van Highbury Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Highbury provides removal and associated services to private and business customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company refers to Removal Van Highbury as the provider of removal and associated services.
Customer refers to any individual, business, or organisation that requests or receives services from the Company.
Services refers to any removal, packing, loading, unloading, transport, storage, or related service provided by the Company.
Goods refers to any items, belongings, or property that are the subject of the Services.
Premises refers to any property or location from or to which the Goods are collected, moved, or delivered.
Service Area refers to the primary areas in which the Company offers its services, including Highbury and surrounding locations within the United Kingdom.
2. Scope of Services
The Company provides domestic and commercial removal services, including the provision of removal vans and personnel to assist with loading, unloading, and transport of Goods. Depending on the booking, additional services may include packing, unpacking, and limited furniture disassembly and reassembly.
The exact scope of Services for each booking will be confirmed during the booking process and set out in the booking confirmation provided to the Customer. The Company is not responsible for providing any service not expressly agreed at the time of booking.
3. Booking Process
All bookings are subject to availability and are only confirmed once the Customer has accepted a quote from the Company and, where required, paid any applicable deposit. Quotes may be provided based on information given by the Customer, including addresses, access conditions, volume or list of Goods, dates, and times.
The Customer must ensure all information provided is complete and accurate. If the information is incomplete, inaccurate, or subsequently changes, the Company reserves the right to amend the quote, adjust charges, or cancel the booking.
Bookings may be made in advance for specific dates and time windows. While the Company aims to adhere to agreed times, all timings are estimates only and may be affected by traffic, weather, access conditions, or other factors beyond the Companys control.
The Customer must ensure that they, or a responsible representative, are present at the Premises at the agreed time to provide access, confirm instructions, and sign any relevant documentation.
4. Quotes and Pricing
Quotes are generally based on factors such as distance, estimated duration, size or number of vehicles required, and any additional Services requested. Unless expressly stated otherwise, all quotes are provided exclusive of congestion charges, tolls, parking fees, and similar charges, which may be added to the final invoice where applicable.
The Company may provide quotes on a fixed price basis or an hourly rate basis. Where an hourly rate applies, the minimum charge and unit of time will be specified at the time of booking. Waiting time, delays caused by the Customer, and additional work requested on the day may be charged at the applicable hourly rate.
The Company reserves the right to revise a quote where circumstances differ from those originally described by the Customer, including but not limited to restricted access, additional Goods, unexpected parking issues, or the need for additional personnel or equipment.
5. Payments and Deposits
The Company may require a deposit to secure a booking. The amount of any deposit and the deadline for payment will be communicated at the time of booking. A booking is not fully confirmed until any required deposit has been received by the Company.
Unless agreed otherwise in writing, payment of the balance is due on or before completion of the Services on the day of the move. The Company may specify accepted payment methods in advance of the booking. All charges must be paid in full without set-off, deduction, or counterclaim.
Where Services are provided to business Customers on account terms, payment must be made within the period specified on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under applicable UK law, as well as reasonable costs of debt recovery.
If payment is not received in accordance with these Terms and Conditions, the Company may suspend or withhold Services, retain Goods until payment is made, or refuse to complete the delivery of Goods.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment is effective only when acknowledged by the Company. Charges may apply depending on the amount of notice provided and the nature of the changes.
If the Customer cancels a booking with sufficient notice, as specified by the Company at the time of booking, any deposit paid may be refundable or transferable at the Companys discretion. If the Customer cancels with short notice or fails to proceed with the booking on the agreed date, the Company may retain the deposit and charge a cancellation fee to cover losses and costs incurred.
Changes to the date, time, addresses, or scope of Services are subject to availability and may result in revised charges. The Company is not obliged to accommodate changes but will make reasonable efforts to do so.
The Company reserves the right to cancel a booking in exceptional circumstances, including but not limited to safety concerns, severe weather, vehicle breakdown, staff illness, or where the Customer is in breach of these Terms and Conditions. In such cases, the Company will offer to reschedule where possible or refund any deposit paid, but shall not be liable for any indirect or consequential loss incurred by the Customer.
7. Customer Responsibilities
The Customer is responsible for preparing the Goods and Premises for the provision of Services. This includes adequately packing and labelling Goods, disconnecting appliances, taking down fixtures that are to be moved, and securing or protecting fragile items unless the Company has expressly agreed to perform these tasks as part of the Services.
The Customer must ensure suitable access at both collection and delivery points. This includes arranging any parking permits or permissions required, clearing access routes, and notifying the Company in advance of any restrictions, such as narrow streets, height limits, or internal stairs. Additional charges may apply where access is difficult or delayed.
The Customer must not ask the Company to transport any items that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for carriage. The Customer is responsible for any loss, damage, fines, or penalties arising from the inclusion of such items.
The Customer should ensure that all valuables, important documents, money, jewellery, and irreplaceable items are kept securely and, where possible, transported personally. The Company will not accept responsibility for loss of or damage to such items unless expressly agreed in writing before the move.
8. Limitations of Service
The Company reserves the right to refuse to move items that, in its reasonable opinion, are excessively heavy, unsafe to move, inadequately packed, or likely to cause damage to property, vehicles, or staff. The Company may also refuse to work in unsafe environments or where health and safety standards cannot be maintained.
The Services do not normally include disconnection or reconnection of electrical, gas, or plumbing appliances, removal of doors or windows, or work at height, unless specifically agreed in advance and carried out in accordance with applicable safety regulations.
9. Liability and Insurance
The Company will take reasonable care in handling and transporting the Goods. However, the Companys liability for loss of or damage to Goods is limited in accordance with this section.
Unless otherwise agreed in writing, the Companys liability for loss or damage to Goods resulting from its negligence or breach of duty shall be limited to a reasonable amount per item or per consignment, subject to an overall cap. Details of any applicable limits will be made available to the Customer on request.
The Company will not be liable for loss or damage arising from any of the following: inherent defects, natural deterioration, or pre-existing damage; inadequate or improper packing by the Customer; handling of Goods against the Companys advice; fair wear and tear; atmospheric or climatic conditions; or acts or omissions of the Customer or third parties.
The Company shall not be liable for any indirect, special, or consequential loss, including but not limited to loss of profit, loss of income, loss of data, or loss of opportunity, arising out of or in connection with the Services.
The Customer is encouraged to arrange adequate insurance cover for Goods in transit and in storage, where applicable. If the Customer wishes the Company to assume a higher level of liability, this must be agreed in writing and may be subject to an additional charge.
10. Claims and Complaints
If the Customer believes that any Goods have been lost or damaged, or that the Services have not been provided with reasonable care and skill, the Customer must notify the Company as soon as reasonably practicable and provide details of the issue.
Any visible loss or damage should be recorded on relevant documentation at the time of delivery where possible. The Customer should retain any damaged items and packaging for inspection.
The Company will investigate complaints and may request supporting evidence, including photographs, inventories, or receipts. Claims must be made within a reasonable period after completion of the Services. Failure to notify the Company promptly may affect the Companys ability to investigate and may reduce or extinguish any liability.
11. Waste and Disposal Regulations
The Company is not a general waste carrier and will not remove household or commercial waste except as expressly agreed and in compliance with applicable UK waste regulations. The Customer must not present for removal any items that are classed as controlled, hazardous, or prohibited waste, such as chemicals, asbestos, medical waste, or certain electrical items, unless authorised by law and agreed by the Company in advance.
Where the Company agrees to remove items for disposal, such removal will be carried out in accordance with relevant environmental and waste management regulations. Additional charges may apply for disposal services, and the Company may refuse to collect any items that do not comply with these regulations or that pose a health or safety risk.
The Customer remains responsible for identifying and disclosing any items requiring special handling or disposal. The Company accepts no liability for fines, penalties, or legal action arising from the Customers failure to comply with waste and environmental regulations.
12. Delays and Events Beyond Control
The Company will make reasonable efforts to perform the Services on the agreed date and within any estimated time windows. However, the Company shall not be liable for delays or failure to perform where caused by events beyond its reasonable control. These may include but are not limited to severe weather, road closures, accidents, congestion, vehicle breakdowns, strikes, public disturbances, or other unforeseen circumstances.
Where an event beyond the Companys control occurs, the Company will inform the Customer as soon as reasonably possible and will attempt to rearrange Services or complete the job at the earliest opportunity. Any additional costs arising from such events may be chargeable to the Customer where reasonable.
13. Data Protection and Privacy
The Company may collect and process personal data relating to the Customer for the purposes of administering bookings, providing Services, handling payments, and managing any queries or complaints. Personal data will be handled in accordance with applicable UK data protection laws.
The Company will take appropriate measures to protect personal data against unauthorised access, alteration, or disclosure and will only retain such data for as long as necessary to fulfil the purposes for which it was collected or as required by law.
14. Termination
The Company may terminate a contract for Services immediately by giving notice to the Customer if the Customer commits a serious breach of these Terms and Conditions, fails to make payment when due, provides misleading information, or behaves in an abusive, threatening, or unsafe manner towards the Companys staff.
Upon termination, the Customer shall pay all charges due for Services rendered up to the date of termination, together with any additional costs reasonably incurred by the Company as a result of the termination.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be considered deleted, but the remaining provisions shall continue in full force and effect.
No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach. No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of such right or remedy.
The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to provide the Services, provided that this does not materially affect the Customers rights.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior proposals, representations, or agreements, whether oral or written, relating to their subject matter.